• Order Cancellation
    Customers can request order cancellation before the product is shipped. Once the order is dispatched, cancellation requests may not be accepted.
  • No Return on Used Products
    Due to safety reasons, used or opened crackers cannot be returned or exchanged after delivery.
  • Damaged or Wrong Products
    If customers receive damaged, defective, or incorrect products, they must contact us within 24 hours with product photos for verification.
  • Refund Process
    Approved refunds will be processed to the original payment method within 7–10 business days after verification and approval.
  • Replacement Policy
    Eligible damaged or missing products may be replaced based on product availability. Shipping charges are non-refundable in certain cases.